For Worldwide Speciality Travel Pty Ltd trading as Worldwide Speciality Travel Pty Ltd, and Worldwide Ticketing Pty Ltd trading as Worldwide Ticketing Pty Ltd accepts bookings subject to the following conditions:
1. TOUR PRICES
Prices quoted in our tour / ticket / package information are based on exchange rates, cost of services and applicable taxes at the time of publication. Prices may be subject to change in the event of significant currency fluctuations or the introduction of new taxes, up until final payment is received.
In the event of a price increase, whether because of a currency fluctuation, increase in taxes or a correction in advertised prices, we will advise you and you have the option of accepting the amended prices, inclusions and booking conditions or withdrawing from the booking and receiving a full refund of tour / ticket / package costs paid.
Once final payment is received, all prices will be guaranteed and no surcharges will apply.
Your final payment is due 60 days before departure (45 days before departure for domestic tours). Failure to make your final payment by the due date may result in cancellation of your booking and loss of deposit.
Payment by Bank Deposit, cash, cheque, American Express, Diners Club, MasterCard and Visa is accepted. A 2% service fee is charged on MasterCard or Visa and for American Express and Diners Club a 4% fee.
We reserve to right to charge a late payment fee in the event of late booking and/or payment to cover additional communication and other expenses.
3. FLIGHT BOOKINGS & FARES
Worldwide Speciality Travel Pty Ltd will use its best endeavours to ensure that all flight prices are correct at the time that they are quoted. However, air fares and taxes can only be guaranteed when flight bookings have been paid in full and tickets have been issued. Flight bookings cannot be transferred.
a) Changes by You – Because of additional communication and other expenses, we reserve the right to charge an appropriate administration fee per amendment to your original booking. While every reasonable effort will be made to accommodate changes and additional requests their availability cannot be guaranteed.
b) Changes by Us – While we will use our best endeavours to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a tour or its contents due to prevailing local conditions. We reserve the right at any time to cancel or change any of the facilities, services or prices described in the brochure (including flights, transport, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation.
If a service, facility or event becomes unavailable due to circumstances beyond our control and no alternative arrangement of comparable monetary value is available, we will substitute the best alternative available and will refund the Client for any cost saving or charge the Client for any additional costs incurred. This includes any event which Worldwide Speciality Travel Pty Ltd and Worldwide Ticketing Pty Ltd or its suppliers could not, even with all due care, foresee or avoid (e.g. advice against travel from the Australian Department of Foreign Affairs and Trade (DFAT), war, threat of war, riot, civil strife, industrial dispute, epidemics, health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline or main charterer, the alteration of airline or aircraft type). Worldwide Speciality Travel Pty Ltd is not liable for any penalty charges associated with ‘supersaver’ type connecting rail or air fares, in the event of a change to a holiday departure time, date or airport.
5. SUBSTITUTION OF CLIENT
If any member of the party is prevented from travelling because of the death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person. Worldwide Speciality Travel Pty Ltd and Worldwide Ticketing Pty Ltd provided that written notice is given at least one calendar month prior to departure or event. An administration fee per person will be levied plus any costs imposed by our suppliers. Airlines may impose up to 100% cancellation charges.
a) Cancellation by You – Cancellation charges will be applied as shown below, calculated from the day written notification is received by Worldwide Ticketing Pty Ltd or Worldwide Speciality Travel Pty Ltd. In addition to cancellation fees for tours operated by Worldwide Speciality Travel Pty Ltd as shown below, airlines, hotels and other third parties may impose up to 100% cancellation charges.
60 days or more Forfeit of deposit*
59 – 45 days 25% of tour cost
44 – 31 days 50% of tour cost
30 – 15 days 75% of tour cost
Less than 15 days 100% of tour cost
45 days or more Forfeit of deposit*
44 – 31 days 50% of tour cost
30 – 15 days 75% of tour cost
Less than 15 days 100% of tour cost
*Includes any flight deposit paid.
The above cancellation charges include applicable GST.
In addition to the above cancellation charges, the full insurance premium together with any existing administration fees is also payable in the event of a cancellation by the Client. If the reason for cancellation is covered by the insurance policy, you may be able to reclaim these charges.
b) Cancellation by Us – We reserve the right to cancel a tour for any reason (such as failure to reach minimum tour participant numbers). Except for force majeure (as outlined in clause 4b) or the Client’s failure to pay the final balance, we will not cancel a tour less than 60 days before departure (45 days before departure for domestic tours). Unless the Client fails to pay the final balance, we will return all monies paid, excluding payment for travel insurance and administration fees.
No further compensation will be paid in the event of cancellation by Worldwide Speciality Travel Pty Ltd and Worldwide Ticketing Pty Ltd. A full refund of tour / ticket / packages costs will be the full extent of our liability. Airlines may impose up to 100% cancellation charges.
7. PASSPORTS, VISAS AND VACCINATIONS
It is your responsibility to be in possession of a passport valid for 6 months after the date of your return. You are also responsible for obtaining all necessary visas, inoculations and preventative medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Worldwide Speciality Travel Pty Ltd.
8. TRAVEL INSURANCE
It is a mandatory condition of travel that you are covered by comprehensive travel insurance for international tours. You can make your own arrangements or your travel insurance can be arranged by Worldwide Speciality Travel Pty Ltd. In either case all participants must provide the following information no later than 60 days prior to commencement of travel. If you are an overseas client then you must take insurance out in your own country so you are fully covered.
• a copy of your travel insurance policy (or details of master policy)
• the emergency telephone number of your insurance company
• next of kin emergency contact.
9. ILLNESS OR DISABILITY
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit.
10. LOCAL LAWS
All participants of the tours / ticket / package we provided are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Worldwide Speciality Travel Pty Ltd and Worldwide Ticketing Pty Ltd of all obligations that they may otherwise have under these booking conditions.
11. IF YOU HAVE A COMPLAINT
If you have a complaint about any of the tour / ticket / package arrangements, you must bring it to the attention of the tour leader or other representative of Worldwide Speciality Travel Pty Ltd and Worldwide Ticketing Pty Ltd at the time so that they may use their best endeavours to rectify the situation. It is only if we are made aware of any problems that there will be the opportunity to put things right in accordance to what suits best to both parties’ needs. Any complaints must be made in writing to Worldwide Speciality Travel Pty Ltd and Worldwide Ticketing Pty Ltd within 28 days of the completion of the tour / event.
12. OUR RESPONSIBILITIES
All bookings are accepted on the understanding that the Client appreciates that travel / event does involve some risk and that they undertake all tours of their own volition.
Worldwide Speciality Travel Pty Ltd accepts liability should any part of the tours arrangements booked with our company not be supplied as described in written form and not be of reasonable standard. In such a case, we will pay reasonable compensation if the Client’s enjoyment of the tour has been adversely affected but will pay no compensation if there has been no fault on the part of Worldwide Speciality Travel Pty Ltd or our suppliers and the reason for the failure in the tour arrangements was the Client’s fault, the actions of someone unconnected with the tour arrangements or could not have been foreseen or avoided by Worldwide Speciality Travel Pty Ltd or its suppliers even if all due care and skills had been exercised and applied responsibly.